Sales & support.
Questions about a subscription, a purchase or your next project? Get in touch.
Talk to us
Email support@modolly.app for product questions, subscription support, purchase enquiries or procurement requirements. Include the account email and the question you need help with. For a billing issue, include the receipt or invoice reference, but never send your password or full payment card details.
For team or business purchases, tell us how many people need access and any invoicing requirements. Contact us before purchasing if you require a purchase order, a custom agreement or shared seats; availability must be confirmed individually.
Subscriptions and billing
The pricing page shows available plans. Checkout confirms the currency, billing period, amount and applicable taxes before payment. Payments are processed through Stripe.
Paid subscriptions renew automatically until cancelled. Use the billing portal from your account to manage the subscription, review billing documents or cancel renewal. Cancellation does not itself issue a refund; the portal shows when paid access ends. Contact us if you cannot access it.
Payment issues and refund requests
If a charge is unexpected, duplicated or connected to a product problem, email support@modolly.app with the purchase date, account email and receipt reference. We review requests individually. There is no automatic refund promise on this page, and any mandatory cancellation, withdrawal or refund rights under applicable law remain unaffected.
Before you buy
Try a Free scene in the browser and on the device you plan to use. Rendering and export happen locally; video codecs, memory and hardware can limit export options. A paid plan unlocks the features shown for that plan, but does not provide cloud project storage or automatic device-to-device sync.
See the help center for export and backup guidance, and our terms and asset licence for usage conditions.